The Silvertrac Extra

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Workplace violence is inevitable for security guards. Train your guards on these non-violent de-escalation tactics to keep people safe and calm and resolve threatening situations.

072: Keys to Managing Supervisors Pt. 1 - The Owner's Dilemma

The first in our six-part series on managing supervisors, The Owner's Dilemma centers on the difficulty--and importance--of building a good team.

070: Are You Afraid to Grow Your Business?

Running a successful guard company is hard work. Learn how security company owners can get past their fears and start growing their business.

069: Transforming Your Reports into a Time Saving, Contract Closing Machine

Utilizing guard management software and some simple tips, your daily activity reports can help make you more efficient and win more business.

Customer Spotlight: GMI's Transition From GuardTrax to Silvertrac

Check out our conversation recorded at the ASIS Security Expo with Melanie Bamba from GMI about their transition from GuardTrax to Silvertrac Software.

063: 3 Characteristics of Successful Silvertrac Customers

These three things separate the customers that get the most out of Silvertrac's guard management software from those that don't.

054: Why Prospects Don't Like Salespeople

By understanding the reasons prospects balk at the sight of salespeople, you can counter their negative perceptions and become a valuable resource.

053: Should You be Editing Your Security Officer Reports?

To edit or not to edit? We discuss when you should or should not take an active role in making security officer daily incident reports more presentable to the client.

051: Improve Your Security Service by Working with Maintenance Teams

Many security companies ignore the maintenance team, but working with them can drastically improve your security service and improve retention.

050: Knowing When Your Incident Reporting Software Isn't Cutting it

Is your current incident reporting software really solving your problems? Here are a few ways to tell that it might be time to consider a change.

049: How To Improve Report Writing - Security Officer's Guide

Some of the most common mistakes in report writing can be fixed through training and the use of simple tools. See how to improve report writing with these tips!

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