The Silvertrac Extra

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Crafting a valuable, descriptive, and detailed daily activity report is an important part of deploying a quality security guard service. We cover the basics every DAR should have along with three things industry leaders are doing to go above and beyond to win.

4 Simple Ways to Show Your Client You Care

Showing your client that you see them as more than just another security contract helps build a lifelong partnership. It’s also simpler than it seems.

3 Reasons Every Security Company Should Provide Summary Reports.

Don’t just say that you’re the best security option, show it with your security summary reports. A comprehensive summary will justify the security budget and quantify the impact of the program.

How to Improve Your Client Retention Rates

Do you find yourself in a cycle of gaining one new contract only to lose two more? We break down the secrets to retaining more contracts using simple client success strategies.

097: Important Vs. Urgent: How Top Security Experts Know the Difference

Owners and Operations Managers spend their entire workday chasing down and fixing urgent problems. But here are tips to start achieving your business goals.

096: How To React When a Client Accuses Your Officer of Lying

Everyone in the security industry knows what it’s like to be accused of lying. In this podcast, we share advice about how to react when your security officers are accused of lying.

How to Improve Client Relations With Guard Management Software

Focusing on client success helps security companies win more bids and retain more clients. Learn how advanced reporting, additional services, and improved communication can help you make your clients more successful, improving your bottom line in the process.

096: Becoming a Trusted Advisor to Your Customers

How to provide value and stay competitive in private security by becoming a trusted advisor to your customers.

090: Why Guard Management Software Can Ruin Your Business

9 times out of 10, security guard management software is really beneficial for a business. But sometimes using software isn't the best solution to solving underlying problems. Learn more on our recent blog post.

082: The Top 10 Areas Security Providers Can Improve Their Service

We run through the top 10 areas where property managers reported their security providers could improve.

Training Your Security Guards to be Security Officers: Part 1

By encouraging constant education and learning, you can empower your security guards to step up their game and become security officers.

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