The Silvertrac Extra

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Unlike most industries during the COVID-19 pandemic, physical security is needed now more than ever. Get the latest on how this crisis is affecting security operations around the world.

How Customer Service Affects Your Security Operation

Customer service can be overwhelming, but if you do it the right way, it can mean closing more security contracts and having better customer retention.

Case Study: How High-Quality Security Makes a Difference in Communities

Standing out in the private security industry is hard. See how one company did it with high training standards for officers & heavy community involvement.

The Importance of Regional Associations

Regional associations are a great way to get continued education and participate in networking opportunities in the security industry. Learn about Silvertrac's involvement with CALSAGA in this article.

What to Do When You Lose a Big Client

Losing a big security client can be a huge blow. However, evaluating the loss can help to improve future customer service and reinforce positive client relationships.

4 Tips for Special Event Security Plans

Event planners and security companies must work together to run any successful special event. Here are 4 key tips for your next event security & safety plan.

4 Simple Ways to Show Your Client You Care

Showing your client that you see them as more than just another security contract helps build a lifelong partnership. It’s also simpler than it seems.

3 Reasons Every Security Company Should Provide Summary Reports

An incident summary report should quantify the impact of your security services contract. Learn how to best deliver your next report with these tips.

How to Improve Client Retention Rates

Find yourself in a cycle of gaining one new contract only to lose two more? Retain more contracts and improve client retention using our simple strategy.

097: Important Vs. Urgent: How Top Security Experts Know the Difference

Owners and Operations Managers spend their entire workday chasing down and fixing urgent problems. But here are tips to start achieving your business goals.

096: How To React When a Client Accuses Your Officer of Lying

Everyone in the security industry knows what it’s like to be accused of lying. In this podcast, we share advice about how to react when your security officers are accused of lying.

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