Successful Hiring Techniques for the Modern Workforce
November 16th, 10am Pacific 2017
Nov 23, 2017 11:58:38 PM / by Johnny Page
Owners and Operations Managers in the security industry often feel like professional firefighters. They spend their entire workday chasing down and fixing urgent problems, and when it's time to go home, they realize they haven't done anything to improve the business.
When we're in firefighting mode, it becomes difficult to distinguish between working on the business and working in the business. This is a dangerous place to be, because if we don't set aside time to work on the business, we'll never meet our goals and we'll eventually fall behind the competition.
In my job as VP of Customer Success at Silvertrac, I'm used to hearing this kind of complaint from the security professionals I talk to. They'll say things like: I know replacing the reporting system will be a major step forward for my business, but I just can't find time in the day to make it happen.
Thankfully, there are techniques you can use to get out of firefighting mode and start achieving your business goals. One of our favorites is the Eisenhower Decision Matrix, a framework supposedly used by President Dwight D. Eisenhower to determine whether items that came across his desk were important, urgent, both, or neither.
Before we get into examples, it's important to define what we mean by important and urgent.
Urgent tasks are tasks that require immediate attention, like an early morning phone call about a security incident.
Important tasks are tasks that contribute to your long-term vision and improve your business. One example is implementing new reporting software.
The Eisenhower Decision Matrix sorts tasks into four quadrants, as illustrated in this example:
Chris Anderson and I reviewed some common security industry activities and organized them into these four quadrants.
Tasks that are both important and urgent need to be done as soon as possible. Ignoring these tasks or putting them off can have serious consequences for your business.
This category is where weâ€™d ideally be spending the majority of our time. Unfortunately, we often ignore these tasks in favor of more urgent ones, because of something called â€œpresent bias. As humans, we're drawn to activities that have immediate consequences. By overcoming present bias and investing more time in this quadrant, we can finally start to achieve our business goals.
These tasks include:
Tasks in this category are time-suckers. They are activities that appear to require our immediate attention, but won't do anything to help us fulfill our long-term vision.
Anything that falls into this category is considered a waste of time. One of the simplest things you can do to make your work more efficient is to cut back on these tasks as much as possible.
By organizing work into these four categories, Owners and Operations Managers can finally escape firefighting mode. Even if you only spend 1% more time each week in quadrant 2, you will start to move the needle and improve your business.
Topics: Best Practices
Johnny is a Customer Success Enthusiast for Silvertrac Software who is passionate about business, technology, and (of course) our customers! Johnny spent time in the security industry in Business Development, Marketing, and Operations before joining the Silvertrac team.
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