5 Signs It's Time to Upgrade Your Guard Tour System

 

If your existing guard tour system isn't furthering the success of your company, it's time to reconsider your approach to guard management.

The security industry has razor thin margins to begin with. There is no room in the budget for tools that don't consistently deliver a big ROI. 

Effective guard tour software should help you:

  1. Increase officer accountability
  2. Discover areas of inefficiencies that can be optimized.
  3. Improve retention rate
  4. Attract more clients
Here are 6 signs that it may be time to part ways with your current security guard tour system provider:

1. You Lose an Account Due to Guard Performance

If you take pride in delivering outstanding service and have open lines of communication with your clients, you should never unexpectedly lose a customer. 

Getting blindsided by an account termination is unsettling and should encourage you to review the management systems you have in place. 

As an owner, you (or someone in your organization) should always have on officer performance. An effective guard tour solution should alert you in real-time when officer performance begins to slip. 

It's one thing to lose an account because the client has a budget cut, a change in need, etc. But guard performance should never jeopardize an account if you have the right tools in place. 

2. You’re Doing Randomized Post Inspections

If you’re sending a supervisor into the field to randomly check on sites, you're wasting a lot of time and money. The supervisor ends up spending unnecessary amounts of time with their favorite officers or sites, and it's hard to really calculate the value of having this position staffed. 

Instead, use a solution that allows you to identify exactly how the supervisor spends their time including, but not limited to:

  • Sites they visited, with GPS verification
  • Documentation on training that was conducted
  • Officer performance issues
  • A list of sites that haven't been visited in a while

Effective software will also take care of notifying your supervisors that particular areas have additional needs, so you can tend to these issues without taking the shotgun approach. 

3. It Takes More Time to Manage than it Saves

Software should make business processes easier, save time, and free up resources. Simply collecting tour details isn't enough. A modern solution should allow for easy collection and analysis of that information, allowing you to automate your management processes. 

Going on site once or twice a week to collect tour information from a wand or pipe is a total time suck (not to mention that it's really reactive). 

If you're current solution is costing you more time than it saves, it's time to upgrade. 

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4. You’re Settling for a Faulty System

If you find yourself turning a blind eye to deficiencies or bugs in your guard management software, you’ve got a problem.

Making concessions or dismissing difficult-to-use features as, “not that important” is a sign that you’ve got the wrong system in place. The security guard tour system space is a competitive market, so take your business elsewhere to find a better solution.

5. You Groan When You Get the Invoice

If you don’t immediately know that you’re seeing an exceptional ROI on your security guard tour system, it’s time to look into a new one. You should be overwhelmingly confident each and every month that your system is delivering the level of performance that you expect.

At Silvertrac, our customers see great returns when it comes to the time and expenses saved as a result of implementing our security guard tour system. Our client Roger Lange, Owner and CEO of Lange Investigation and Consulting Service LLC, finds it easy to justify the costs of Silvertrac Software:

“If you're hesitant on the cost for your startup company, I’m here to tell you that it is well worth the cost. And the expense is nowhere near that of other products I have tried that provided a similar service to Silvertrac. It's a no brainier.”

Summary

Using dated tech like pipes, wands, or buggy software can take a toll on your budget, time, and efficiency. Take the time to evaluate your current management process. 

5 signs it's time to reevaluate your approach:

  1. You've lost an account due to guard related issues
  2. You still do randomized post inspections
  3. The current tool takes more time than it saves
  4. You're settling for a faulty, unreliable system
  5. You groan when you get the invoice
If there is room for improvement our team would love to share how Silvertrac is helping 500+ security operations stay on top of guard performance. Click here to request a live demo today or watch a demo NOW by clicking here.

 

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Johnny Page

Johnny Page

Johnny is a Customer Success Enthusiast for Silvertrac Software who is passionate about business, technology, and (of course) our customers! Johnny spent time in the security industry in Business Development, Marketing, and Operations before joining the Silvertrac team.

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