If your existing security guard tour system isn't furthering the success of your company, then it may be time to reconsider your approach to guard management.
The security industry already operates under razor thin margins to begin with. There is typically no room in the budget for tools that don't consistently deliver a big ROI.
But if the tool provides you & your contracts the piece of mind the job is getting done the right way, you will find a way to budget for it. Any effective guard tour software should help you:
- Increase officer accountability
- Discover areas of inefficiencies that can be optimized.
- Improve retention rate
- Attract more clients
1. You Lose an Account Due to Guard Performance
If you take pride in delivering outstanding service and having open lines of communication with your clients, you should never unexpectedly lose a customer.
Getting blindsided by an account termination is unsettling and should encourage you to review the management systems you have in place.
As an owner, you (or someone in your organization) should always have on officer performance. An effective guard tour app should alert you in real-time when officer performance begins to slip. The best solutions will even offer GPS & time-stamping, just to ensure the guards are honest at the end of their shift.
It's one thing to lose an account because the client has a budget cut, a change in need, etc. But guard performance should never jeopardize an account if you have the right tools in place.
2. You’re Doing Randomized Post Inspections
If you’re sending a supervisor into the field to randomly check on properties or sites, you're wasting a lot of time and money. The supervisor ends up spending unnecessary amounts of time with their favorite officers or sites, and it's hard to really calculate the value of having this position staffed.
Instead, use a solution that allows you to identify exactly how the supervisor spends their time including, but not limited to:
- Sites visited with GPS & time verification
- Incident reporting summaries
- Documentation on training that was conducted
- Officer performance issues
- A list of sites that haven't been visited in a while
Effective guard tracking software will also take care of notifying your supervisors that particular areas have additional needs, so you can tend to these issues without taking the shotgun approach.
3. It Takes More Time to Manage than it Saves
Software should make business processes easier, save time, and free up resources. Simply collecting tour details isn't enough. A modern solution should allow for easy collection and analysis of that information, allowing you to automate your management processes.
Going on site once or twice a week to collect tour information from a wand or pipe is a total time suck (not to mention that it's really reactive).
If you're current solution is costing you more time than it saves, it's time to upgrade.