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Most security companies have trouble winning new contracts. Improve your security sales & marketing with these free email templates and turn bids into profitable contracts.

How to Bounce Back After Losing Your Biggest Security Client

Recovering from losing your biggest security contract can be one of the toughest hurdles in the guard industry, but it's also an opportunity for improvement.

045: How to Launch an In-House Security Dispatch Center

On part 4 the ultimate guide to running a security dispatch center, we discuss the best tips and tricks for setting up your own in-house security dispatch center.

044: How to Outsource Your Security Dispatch Center

On part 3 the ultimate guide to running a security dispatch center, we discuss how to find the right vendor for those who outsource their security dispatch center and how to set themselves up for success.

043: The Pros and Cons of Outsourcing a Security Dispatch Center

On part two of the ultimate guide to running a security dispatch center, we weigh the pros and cons of outsourcing your security operation's dispatchoing to an overseas call center.

042: The Ultimate Guide to Running a Security Dispatch Center

Today's episode kicks off our four-part series on the best ways to launch and effectively run a security dispatch center.

How to Conduct a Security Post Inspection

Conducting effective security post inspections can be a great way to ensure that standards are being met by guards on-site and to improve customer retention.

012: Customer Retention Strategies that Work in the Security Industry pt. 1

Today's episode focuses on how operation management software can improve customer retention in the security industry.

011: Travis Taylor Uses a Guard Tour System to Improve His Business

Mobile patrol operator Travis Taylor shares how the Silvertrac Guard Tour system has made his business more efficient on today's episode.

Why Most Operation Managers Hate Taking Customer Phone Calls

A list of the most common reasons it sucks to answer the phone as an operations manager, and what you can do to change them.

Improving Customer Retention: Part 1

In this post we are focusing on how the discovery and negotiation process influence your customer retention. Believe it or not, customer retention starts before your customer is even a customer.

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