Maintaining accountability is one of the most difficult parts of running a security company. You can’t watch your officers 24/7, and when something goes wrong, the first question a property manager will ask is “where was your guy?”
If you don’t have an answer, you could be in danger of losing the contract.
To combat gaps in accountability, many companies turn to GPS systems to track officer movement and provide confirmation of an officer’s presence on the property. In some systems, both supervisors and clients can log into a security patrol software portal to view GPS maps, see where officers are on the property, and ensure they’re moving along their guard tours.
However, GPS security guard tracking doesn’t necessarily provide accountability. Let’s explore some pros and cons:
PRO: Always Know Where Your Officers Are
The most straightforward value GPS tracking offers is increasing officer accountability. GPS helps supervisors keep an eye on officers to ensure they’re doing their job. Is your officer ducking out to grab coffee or take a nap in their car? GPS can tell you. Some GPS-enabled guard management systems allow supervisors to set geo-fences around properties which trigger automatic alerts if guards aren’t in the right place at the right time.
PRO: Defend Against False Claims
If an angry client calls and says your officer wasn’t on site at some point during a shift, you can use GPS records to prove them wrong. GPS tracking systems can tell you where all of your officers are, ensure they’re performing their guard tours to completion, and even help track your service vehicles. Systems like Silvertrac record GPS location with each check-in and report, giving you a historical view of where your officers were and when.
PRO: Guarantee Safe Patrols
Beyond accountability, GPS can be used to make sure mobile patrols are conducted in a safe manner. Software designed to track vehicles can use GPS to keep track of speeding, hard stops, and fast acceleration in order to offer a comprehensive view into your officers’ driving habits.
GPS tracking can also give management an idea of how thoroughly a patrol is being executed — after all, an officer won’t be able to perform a complete survey on a property at 35 MPH. Monitoring the way your team drives can help ensure the long life of your vehicles as well. Technology in this space is advancing quickly — Silvertrac recently launched a new feature to track the rate at which checkpoints are hit to ensure thorough and safe patrols and guard tours.