For a lot of security company owners, Monday is when you return to the office. With that comes the reality of running any company: scheduling employees, completing payroll, paying liability insurance, reviewing paperwork & reports, and so on. But security is a 24-hour a day, seven days a week kind of industry. Why would Mondays be that much tougher than any other day?
Turns out there are some good explanations for the Monday blues. Internal and external pressures make the beginning of the week a grind for company leaders. Here are some common struggles that company owners face (and some tips on how to make life a little easier).
Reviewing Weekend Reports
Most company leaders are welcomed back to the office by a stack of incident reports that need editing and processing. Paperwork can be frustrating and time-consuming under even the best circumstances. But when a company uses outdated practices, it can get so much worse.
Processing paperwork can involve multiple tedious steps. Handwritten reports need typing & spellchecking; log books full of site walk documentation needs confirmation & filing. All of this to create a report for that your client may not even read.
Handmade reports suffer from another downside — a lack of data processing power. Any data-driven analysis you want to perform will need to be manually inputted and run. That relies on accurate, honest record keeping, and will likely require considerable labor on the back-end. Plus, even the best number-cruncher might miss ways to optimize patrols or high level trends that illustrate the value your services create for a client. That makes contract retention more difficult in a competitive security market.
You may work all the time, but that’s not always the case for your clients. Monday morning is when most of your client POCs will be returning to the office. And when the weekend didn’t go well, that’s when you find out.
Mondays are especially tense for companies that don’t have effective, automated, client-side reporting in place. Say your officer leaves a daily report with the client that’s handwritten in illegible chicken scratch. Frustrated, your client calls for someone to explain what happened during the shift, only to wait on hold while you talk with another client whose daily report never got delivered. The longer that client waits to hear from you, the more your contract is at-risk.
The best way to deal with this kind of bottleneck is to prevent it. Using a security guard management system like Silvertrac helps to streamline guard shift report delivery. Reports can be assembled throughout a guard patrol or tour and set for automatic delivery once it's complete. No more hand scribbled reports slipped under a supervisor’s door.