A falsified security report can have serious consequences for your clients and your security business. When an employee falsifies the information within the security guard report, it must be dealt with swiftly. An incident report has significant legal bearing and any errors, omissions, or outright falsehoods can result in the dismissal of the case. In some cases, it can lead to a lawsuit being filed on behalf of the perpetrator against your company.
Once the report has been corrected, it is necessary to file it with the client, and with law enforcement. This should be done immediately. Along with the amended report, it is advisable to file a letter identifying the incorrect information filed within the original report and the corrective measures the company has taken. It is a black mark to be sure, but it is necessary to accept responsibility and show that the company has taken the proper steps to correct the erroneous security guard report.
It is also advisable to terminate the employee's employment. A false security guard report is one of the most serious offenses a security guard can commit. It is not something that a company can take a chance on. Guards who file a false security report once will likely do it again in the future.
The next step that should be taken is to meet with the company's attorney. The employee will likely face criminal charges of filing a false police report. This does not necessarily mean that the company will face criminal charges, but there does exist the possibility that the client could pursue a civil claim against the security provider. Thus, consulting legal counsel is a wise step that shouldn't be delayed.
Finally, bring the security team together and retrain them in the proper steps and procedures for filing reports. Make sure that they have a thorough understanding of the information they must include. During this training, remind them the importance of accuracy, and not including information that is an outright falsehood or extrapolation of known details.
This training should reinforce the basics of security guard reports. Start with the "Five W's:" Who, What, When, Where, and Why. Make sure that the team knows how to identify these each and every time. These details should be included in as succinct a manner as possible. Also, impress upon the team that only known facts should be included within reports. If they have any questions about the facts of the incident, they should be certain to discuss these with their supervisor prior to filing the official report.
It is also important to go over evidence collection and recording. This includes training in the use of camera and video technology, as well as the preservation and collection of physical evidence that may be at the scene of the crime.
Employees may file a false security guard report for any number of reasons. Even so, a sharp-eyed supervisor with zero tolerance for this behavior can help protect the business and the strength of any legal actions being pursued against the perpetrator. Without question, swift and decisive corrective measures are the best defense when it occurs.