After 25+ years in the security there are two things I know to be true.
First, if you’re able to address some of your client’s most pressing issues with the help of physical security software, you’ll be able to shift from simply a vendor to a partner in their success.
Second, when you deliver true value to your clients, your business will become an indispensable part of their operations, setting you up for a long and mutually beneficial relationship.
In this blog post, we’ll take a look at some of the ways you can leverage physical security software to provide this value to your customers.
Investing in physical security software allows you to improve the channels of communication between security management, officers in the field and property managers. Reports can be delivered more quickly, and redundancy can be avoided by allowing all parties access to the critical information they require in one place.
Offer Parking Management Services
Parking management (or a lack of thereof) is one of the most common reasons that residents or tenants break lease or move to a new location. At Silvertrac, we recommend that security companies look into offering parking management services as an avenue to grow their business and offer additional services and value to their clients. Choose physical security software with integrated parking management features to make offering this service easy.
Coordinate with Maintenance Teams
Most security teams communicate directly with the property manager if they notice a maintenance issue at the facility. But what if you could cut out the middle-man?
Choosing guard management software that streamlines communications so you can coordinate directly with maintenance teams means you can take this task off the property manager’s hands and reduce their workload.
Provide Reports On What Matters Most
Work with your client to prioritize the issues that are being reported, and identify which ones they care about most. With the help of a good physical security software suite, you can customize the reporting process and present your clients with information that actually means something to them. Review these reports on an ongoing basis to ensure your client’s priorities haven’t changed and these reports still match their preferences.
Help Them Look Good
Always keep in mind that your client has a boss, who they very likely want to impress. As their security company, if you can help your client look good and truly add value for them, you’ll be able to retain their business year after year.
By choosing physical security software that streamlines your communications and allows you to offer improved services, you will contribute positively to how your client is perceived. With detailed reporting, value-added services and quality customer support, you can help your client achieve his or her goals.
If you’re looking for a way to attract, retain and add more value to your clients, consider Silvertrac as your physical security software partner. We’d love to offer a demo of our product and show you how it can enhance the level of service you can provide to your clients.