The Silvertrac Extra
How to Improve Client Relations With Guard Management Software
After 25+ years in the security industry, there are two things I know to be true:
First, if you’re able to address some of your client’s most pressing issues, you’ll be able to shift from being simply a vendor to being a partner in their success.
Second, when you make your client’s success a priority in how you operate, your business will become an indispensable part of their operations, setting you up for a long and mutually beneficial relationship.
In this post, we’ll take a look at some of the ways you can leverage guard management software to provide this kind of value to your customers.
Investing in guard management software allows you to improve the channels of communication between security management, officers in the field, and property managers. Reports can be delivered quickly and automatically, and conflicts can be avoided by allowing all stakeholders to access to the critical information they need.
[Get our free handbook to learn how client success can help security managers grow their business.]
Offer Parking Management Services
Parking management (or a lack of thereof) is one of the most common reasons that residents or tenants break lease or move to a new location. For security companies, offering parking management services is a great way to offer additional services and value to their clients (and grow their business in the process). Choosing guard management software with integrated parking management features make offering this service easy.
Coordinate with Maintenance Teams
Most security teams communicate directly with the property manager if they notice a maintenance issue at the facility. But what if you could cut out the middleman?
Choosing guard management software that streamlines communications so you can coordinate directly with maintenance teams enables you to take this task off the property manager’s hands and reduce their workload.
Provide Reports On What Matters Most
One quick way to a property manager’s heart? Work with them to prioritize the issues that are being reported, and identify which ones they care about most. With the help of good guard management software, you can customize the reporting process and present your clients with information that actually means something to them. In addition, reviewing these reports on an ongoing basis helps ensure your client’s priorities haven’t changed.
Help Clients Look Good
Always keep in mind that your client has a boss, who they very likely want to impress. As their security company, if you can help your client look good and truly add value for them, you’ll be able to retain their business year after year.
By choosing physical security software that streamlines your communications and allows you to offer improved services, you will contribute positively to how your client is perceived. With detailed reporting, value-added services, and quality customer support, you can help your client achieve his or her goals.
Improving client success can help security managers win bids against their competitors. Download the free Ebook to learn how.