Your guards are the face of your company, and it’s essential that they are always operating according to your high standards. From making a great first impression with your clients and all those who enter their facilities, to correctly & accurately reporting security incidents and efficiently completing their assigned tasks, great guards are what can set your security company apart from the competition.
Part of managing a great workforce includes conducting a performance review on an annual, bi-annual or quarterly basis that ensures both you and your guards are working towards the same goals. However, your performance review should be more than a simple scoresheet that you present to your employees with no context and no constructive discussion. If you want to conduct a performance review that truly makes an impact on how your guard performs out in the field, keep the following in mind:
Avoid Confrontation and Surprises
Performance reviews can be stressful on both you and your security guards. Hopefully, when performance assessment season comes around, you’ve already taken steps to address any ongoing issues with your employee, so bringing them up should be no surprise. Try to avoid using the performance review meeting to bombard your guard with a laundry list of problems, which will only serve to demotivate them and harm their performance overall.