Additional Resources

Customer Support

Managing Supervisors


Parking Enforcement

For companies needing additional parking management features, such as vehicle history and parking violations, we offer Advanced Parking Management. Learn about it here.

Back Office Integrations

Silvertrac offers an open API and allows integrations with some of the industry’s most popular guard scheduling, payroll, and human resource platforms including (but not limited to):


What types of companies use your software?

We have over 500 active customers ranging from small to large contract security companies, homeowners associations, property management companies, hotels & resorts, apartment complexes, hospital security teams, campus security teams and more!

Read some of our 200+ 5-star customer reviews on!

What hardware do I need?

Silvertrac is a completely cloud-based solution, so no special hardware is needed.

At the minimum, all you will need is:

  • Computer (Windows or Mac) with Internet access.
  • Android or Mac (iPhone / iPad / iTouch) mobile phone or tablet.

Does your software work on iPhone or Android devices?

Silvertrac works with most newer smart devices including any:

  • Android / Windows Tablet with OS 5.1 or later
  • iPhone / iPad iOS5 or later

Click Here to learn more about device compatibility.

Will you train my guards on how to use the app?

Our Customer Success team will train your company's main point of contact thoroughly during an initial kick-off call and provide ongoing 1-on-1 support on a need-be basis.

For all of your officers, we offer a company-branded Handheld App Guard Training Manual, a comprehensive guide for using the app in the field,  as well as a Guard Traning video series.

Do you supply the phones?

We currently do not provide any devices.

We suggest supplying your team with slightly used or refurbished devices or having officers BYOD (bring your own device).

What happens if my guards don’t have cell service?

Officers can save all activity from the field locally on their device and upload it to the issue monitor as soon as they receive cell service or an internet connection again.

All data will still be time & GPS stamped once uploaded.

Where do I get NFC tags, QR Codes, or bar codes?

QR Codes are built directly within the Silvertrac app. See how it works here.

NFC Tags and Bar Codes can be purchased from one of many online suppliers such as My Asset Tag or Go To Tags. Learn more about them here.

What are the setup fees & how long does it take to get the software?

We make the setup process as simple as possible, so we don’t charge any extra fees to help you get Silvertrac running on your team.

Our customer success team can have you using the software in as little as 24 hours, dependent on company size.

Is my data secure?

We take our customer’s personal data security seriously.

We combine enterprise-class security features with comprehensive audits of our applications, systems, and networks to ensure customer and business data is always protected.

What are your contract pricing terms?

None! We offer month-to-month subscriptions designed to grow with your company. No long-term contracts here!

Plus, we offer a 30-day money-back guarantee. So if you aren't satisfied with our exceptional service or robust software, we will refund you.

If you would like to discuss any of our pricing models in more detail, send an email to or give us a call at (888) 505-8722 ext. 3.

Can I try Silvertrac before I make a decision?

Absolutely! We offer a 14 Day Free Trial to give you full access to our entire software and treat you like a regular customer from the moment you sign-on!

Sign up for your trial here.