The Silvertrac Extra

020: Silvertrac Announces New Guard Tour Report


Normally we try to keep our conversations away from being too salesy and focused on our own customers, but today we’ve got a new report that we’re really excited to share with listeners and readers. The newly released Guard Tour Checkpoint Timeline Report allows you to identify mistakes or underperforming guards and address the problem even before it comes to the customer’s attention.

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Leveraging Our Data

The idea for this report came from a multitude of conversations with customers. Especially important was a customer in Tennessee that had generated a large Excel file with benchmarks that highlighted when officer performance was slipping.

“I said, ‘Hey, we have all that raw data in Silvertrac for our customers accounts, so I wonder if there’s a report we could put together that would be similar,” I tell Chris.

Once we realized the potential for this data, it was a very quick process to create, test, and release this report. Not only can you see each checkpoint on a guard tour and which get missed, the report also shows data points such as intervals between checkpoints and number of scans performed at each location.

What we found is that these tools make it easy to identify the early signs of officer underperformance. Intervals of 30 minutes or greater between checkpoints, for instance, get flagged as a sign of officer inefficiency. More obvious issues such as missed checkpoints also get called out.

How It Works

Checkpoints are easy to create and manage in the Silvertrac Guard Tour system. Simply add the checkpoint in the system and print of a QR code that can then be placed at the checkpoint location. When the guard arrives at the location, they scan the code using their handheld device equipped with the mobile app, and it will record their time of arrival. It also pulls up reminders of what they need to do at each location and allows them to record their activity.

Here is a quick video that explains the benefits of using checkpoints and shows you how it really works. 

What this means is that guard reports become more objective and accurate. They can’t fudge the times or claim ignorance of their duties, which means it’s that much easier to identify underperforming officers and talk to them before the client comes to you to complain about regular tasks getting missed. The clear expectations and directions also make it easier to train new guards, as guest Travis Taylor discussed in Episode 11.

Not only does this new report help identify potential problem areas, it also facilitates better communication with clients. You can use the report to show clients a detailed account of your guards’ activities and demonstrate that you’re addressing their concerns and expectations.

“Don’t think this is costly or time consuming,” says Chris. “It really isn’t. The savings (are) huge.” The checkpoint system, along with this new report, works so well because of its simplicity. Make your guards more efficient, improve your relationship with customers, and save money by improving the quality of your data.

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Johnny Page

Johnny is a Customer Success Enthusiast for Silvertrac Software who is passionate about business, technology, and (of course) our customers! Johnny spent time in the security industry in Business Development, Marketing, and Operations before joining the Silvertrac team.